Refund Policy
Cancellation or Modification Before Order Shipment
You can cancel or modify your order at any time before it ships. However, if you choose to cancel your order and pay by credit card or PayPal, we will deduct a 7% processing fee. This fee covers the merchant's processing fees for payment and refund.
Cancellation After Order Shipment
If your order has been shipped and the goods are in transit, please contact us and we will attempt to return the goods to the sender. However, we cannot guarantee success. If the goods are successfully intercepted, we will deduct the cost of shipping the goods to the logistics provider. If you paid by credit card, we will deduct a 7% processing fee. These fees include the merchant's processing fees for credit card payments and refunds.
Returns After Order Receipt
We only accept returns within 15 days of the date you receive your order. You must contact us before returning the item: support@keymaxpro.com. Any returns without prior notice will be refused. We will provide a return label upon receiving your contact. If the buyer decides to return the item for personal reasons (such as dislike of the item or other non-quality issues), the return shipping costs will be borne by the buyer. In addition, the original shipping cost paid when sending the goods will not be refunded. Any customs duties incurred during the return process will be borne by the returning party. If you choose to return accessories, but the accessories are damaged during return shipping due to improper packaging, you will be responsible for the corresponding damage.
If the product has a quality issue, you must report it to KEYMAXPRO within 7 days of receiving the package. We will provide a return label and send a replacement. However, if you choose to return the product instead of receiving a free replacement, we will deduct the original shipping cost from your refund after receiving and processing the return.
Custom Orders
If you wish to cancel a custom order after having ordered parts from our store, we will charge a 50% replenishment fee. Custom orders cannot be cancelled solely due to production time exceeding expectations.
Installation and Compatibility Issues
If the product has been installed, it belongs to you unless there is a compatibility issue. If there is a compatibility issue, please email support@keymaxpro.com with pictures of the problem. If the product is indeed defective, you must report it to KEYMAXPRO within 7 days of receiving the package. We will provide a return label and send a replacement product. If you choose to return the product instead of a free replacement, we will charge a restocking fee and shipping costs. KEYMAXPRO offers a compatibility guarantee for all products, provided they are installed correctly by a professional auto repair shop. If the product is damaged or altered (e.g., cracked, bent, scratched, repainted), it is no longer eligible for return. Any product with double-sided tape can only be returned if the protective tape is still attached. Once the protective tape is removed, the product cannot be returned, refunded, or exchanged. Therefore, please ensure you are satisfied with the product before removing the protective tape.
Shipping Damage
If you receive a damaged product, please contact us immediately and provide photos of the damaged product and its packaging. Do not install the product. Once installed, we will not be able to process damage claims. KEYMAXPRO performs quality checks on each component before the product leaves the factory. If the product is damaged, it is likely due to shipping, and you will need to file a claim with the carrier. In this case, we will replace it with a new product. All damage must be reported to KEYMAXPRO within 7 days of receiving the package. Late reports will not be accepted.
Return Period
We will no longer accept returns after 15 days. The 15-day period is calculated from the date of receipt of the package.
Incorrect Product or Missing Items
If you received the wrong item, please send photos of the product and your order confirmation number to support@keymaxpro.com within 7 days. Once we have the package tracking information, we will immediately provide a return label and send the correct item. Please check and test the product before installation, as installed items cannot be returned. If your order is missing an item, please contact us within 7 days of receiving your order, and we will arrange a replacement as soon as possible. Please note that installed items are non-refundable.
If you have not yet received your item, or have any questions about your new KEYMAXPRO accessory, please contact us at support@keymaxpro.com.
Lost Package in Transit
Please check your tracking information regularly after receiving your package.
You will receive a tracking number. Delays during transit are normal. If your package is delayed for more than 7 business days, please contact us immediately. Also, please contact us if the shipping information is incorrect.
Return Address
KEYMAXPRO has multiple warehouses. Please contact KEYMAXPRO to obtain the warehouse address corresponding to the returned item.
Note: For international orders, KEYMAXPRO does not refund any VAT, consumption tax, customs duties, handling fees, clearance fees, or other charges that may be levied in your country/region.
We recommend that you understand your local tax policies before placing an order. After the package arrives at customs, we will do our best to provide the necessary customs declaration documents. However, please ensure that you can successfully complete the customs clearance process. If customs clearance fails and the package is returned or destroyed, you will bear all costs and losses incurred.
